FAQ

As all of our gift boxes are hand packed and made to your liking. As most of our products are personalised, orders typically take 1-2 working weeks to get ready to ship. Please then allow additional 1-3 working days for our courier to ship your order depending on your delivery preference. You will be notified of the delivery details by email or text. For more information please visit our terms and conditions page or email us at www.poppylane.ie

If you would like your gift delivered on a specific day please send us an email at www.poppylane.ie and we will do our very best to make this happen! If you would like your gift to be opened on a specific day we can add a custom note to the front of the package which reads ‘Please don’t open until……..’ Please request this option at check out and add a note within the personalised message area.

Absolutely! You can select the shipping address at check-out. 

Great care is taken when putting every single Poppy Lane gift box together, so we deliver exactly what you see on the product pages. On the rare occasion that we are out of stock on any of the items within your gift box we will contact you personally and offer alternative options of equal or greater value for you to choose from.

Every gift box contains a complimentary note which you can choose to leave blank or we can add a special hand written message of your choice for you. You can add the message you would like us to write during the checkout process.

This is not something we currently provide at the minute, however, hopefully soon we can expand our services across the seas.

Due to the time and attention to detail we take in assembling your gift, all sales are final. We take great care in making sure your gifts get to you just as pretty as they left us. If there has been damage to your item(s) in transit, please notify us immediately at [email protected]
We take every care when packaging our products to ensure they don’t become damaged in transit, however, if this is the case, please contact us at [email protected] immediately.

All gifts are shipped from Kilbeggan, Co.Westmeath, via DPD. Deliveries should be shipped within 1-2 working weeks of date of order. Please keep in mind that these are rough estimates, and that DPD does not guarantee delivery dates. If you need a gift to arrive on a specific day, we recommend you send us an email at [email protected] and we will do our best to accommodate your request!